How to delete your Global Mandarin account and what happens to your data
Last updated: September 2026
This page explains how to request deletion of your Global Mandarin account, and what happens to your data. The same options are available inside the app under Settings → Delete Account.
Deleting your account is free of charge and can be requested at any time.
Fastest option: open the Global Mandarin app, sign in, and go to Me → Settings → Delete Account.
Select a reason, read the confirmation notice, and confirm. Your account is deactivated immediately after confirmation.
If you have an active Premium subscription, a warning is shown before confirming: the benefits attached to the account end when the account is deleted.
If you cannot access the app, email support@global-mandarin.com from your registered email address with the subject “Account Deletion Request”.
To protect you, we may ask you to verify that you own the account (for example, by confirming your username or recent activity).
We process verified requests within 7 business days and confirm the result by reply email.
After deletion, your account is deactivated immediately and enters a 30-day recovery window.
Within these 30 days you can restore the account simply by signing in again (or by contacting us).
After the window ends, deletion becomes permanent and cannot be undone.
When the 30-day recovery window ends, the following data is permanently deleted from our production systems: account profile data (email address, nickname, avatar), learning history and progress, favorites and collections, sentence learning statistics, and language-partner requests.
The account record itself is also removed at that point.
A limited set of records is retained after deletion where the law requires it or for legitimate business purposes: payment and order records (kept as required by accounting and tax regulations), and an audit log of the deletion request itself (time, reason and basic device information).
Retained records are used only for legal, accounting, security and anti-fraud purposes, and never for marketing.
Deleting your account does not automatically cancel a subscription purchased through the Apple App Store or Google Play. Cancel the subscription in your store account settings to stop future renewals.
Deleting your account does not by itself entitle you to a refund; refunds follow the policy of the store or channel used for the purchase.
If you have any questions about deleting your account or about your data, contact us at support@global-mandarin.com.
